Service Status Page

Box Broadband is now part of the Community Fibre family. This status page remains in place for the convenience of existing Box Broadband customers.

If you are a Community Fibre customer in the London area, please click here instead.

This page offers a basic status check for all of our service areas. If you are experiencing problems with your connection, please get in touch via [email protected] or 01483 904123.

Current Faults

26/04/25 - Bexhill - This fault is now resolved. If you are still experiencing difficulties, please email [email protected] or leave us a voicemail on 01483 904123 and we'll get back to you as soon as possible to assist.

26/04/25 - Storrington - We are aware of a suspected cable break in the vicinity of Ravenscroft. We will investigate and repair as soon as possible.

If you are impacted by either of the above issues, please keep your router switched on and do not factory reset your router.

Upcoming Maintenance

There is no planned maintenance at this time.

Information

There are no general announcements at this time.

Network Status

The table below provides a general overview of the equipment in our roadside cabinets. Please note that this information does not reflect the status of individual customer connections — so even if your local cabinet appears green, you may still experience issues. The response times shown are based on tests from our London datacentre to each cabinet, and may differ slightly from those to other destinations or services.

DeviceLast CheckedResponse Time (ms)Status
Ashley Park 1 (ISAM)2025-04-27 18:40:383.33ms
Ashley Park 2 (MF2)2025-04-27 18:40:513.42ms
Barnham 1 (ISAM)2025-04-27 18:41:107.95ms
Barnham 2 (MF2)2025-04-27 18:40:478.18ms
Bexhill 1A (ISAM)2025-04-27 18:40:433.37ms
Bexhill 1B (MF2)2025-04-27 18:40:503.51ms
Bexhill 2 (ISAM)2025-04-27 18:40:353.37ms
Bexhill 3 (MF2)2025-04-27 18:40:463.24ms
Bexhill 4 (MF2)2025-04-27 18:40:486.06ms
Bexhill 5 (MF2)2025-04-27 18:40:486.34ms
Bexhill 6 (ISAM)2025-04-27 18:40:446.15ms
Broadbridge Heath (MF2)2025-04-27 18:40:457.94ms
Burgess Hill 1 (MF2)2025-04-27 18:40:498.11ms
Burgess Hill 2 (MF2)2025-04-27 18:40:477.98ms
Burwood 1A (MF2)2025-04-27 18:40:513.19ms
Burwood 1B (ISAM)2025-04-27 18:40:433.44ms
Byfleet (MF2)2025-04-27 18:40:473.23ms
Chiddingfold (ISAM)2025-04-27 18:40:343.59ms
Cobham (MF2)2025-04-27 18:40:454.55ms
Coombe Park (ISAM)2025-04-27 18:40:213.28ms
Cranleigh 1A (ISAM)2025-04-27 18:40:514.24ms
Cranleigh 1B (MF2)2025-04-27 18:40:494.16ms
Cranleigh 2A (ISAM)2025-04-27 18:40:294.22ms
Cranleigh 2B (MF2)2025-04-27 18:40:495ms
Dorking 1 (MF2)2025-04-27 18:40:505.03ms
Dorking 2 (MF2)2025-04-27 18:40:495.1ms
Eastergate (MF2)2025-04-27 18:40:458.07ms
Hailsham (MF2)2025-04-27 18:40:494.12ms
Hassocks 1A (ISAM)2025-04-27 18:40:518.18ms
Hassocks 1B (MF2)2025-04-27 18:40:498.15ms
Horsham (ISAM)2025-04-27 18:40:399.11ms
Horsham (MF2)2025-04-27 18:40:488.98ms
Hurstpier (MF2)2025-04-27 18:40:498.33ms
Selsey (MF2)2025-04-27 18:40:488.19ms
Southwater (MF2)2025-04-27 18:40:489ms
Storrington (MF2)2025-04-27 18:40:466.59ms
Test Lab2024-12-19 22:10:527.83ms
Walliswood (Calix)2025-04-27 18:43:004.5ms
Walliswood (MF2)2025-04-27 18:40:494.27ms
West Byfleet (MF2)2025-04-27 18:40:513.53ms
Westcott (MF2)2025-04-27 18:40:505.19ms
Witterings 1 (MF2)2025-04-27 18:40:487.23ms
Witterings 2 (MF2)2025-04-27 18:40:487.31ms
Woodham (MF2)2025-04-27 18:40:513.31ms
Woodham 2 (MF2)2025-04-27 18:40:513.48ms