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Box Broadband Service Status

Box Broadband is now part of the Community Fibre family. This status page remains in place for the convenience of existing Box Broadband customers.
If you are a Community Fibre customer, please click here instead.

This page offers a basic status check for all of our service areas. If you are experiencing problems with your connection, please get in touch via [email protected] or 01483 904123.



Upcoming Maintenance

There is no maintenance planned at this time.



Current Faults

20:21 Hassocks, Burgess Hill, Hurstpier Point - We are aware of a service outage affecting this area. We are investigating and will provide further details in due course. An engineer has been dispatched to site.


Information

We are aware of some customers seeing incorrect location warnings when accessing Betfair and some other gambling websites. This is an issue with their location provider and we are working with them to resolve this ASAP.


This information was last updated on: 19/07/2024, 21:28:19
If a fault is listed above, a further update is due before: 20/07/2024, 01:28:19


The table below shows a very high level status of the equipment in our roadside cabinets. The status shown here does not reflect individual customer connections served by those cabinets.

Device Last Checked Response Time (ms) Status
OLT - Ashley Park 1 (ISAM) 2024-07-20 02:35:36 2.83ms
OLT - Ashley Park 2 (MF2) 2024-07-20 02:35:43 2.57ms
OLT - Barnham 1 (ISAM) 2024-07-20 02:36:12 7.78ms
OLT - Barnham 2 (MF2) 2024-07-20 02:35:42 7.74ms
OLT - Bexhill 1A (ISAM) 2024-07-20 02:35:50 5.48ms
OLT - Bexhill 1B (MF2) 2024-07-20 02:35:43 6.02ms
OLT - Bexhill 2 (ISAM) 2024-07-20 02:35:39 5.71ms
OLT - Bexhill 3 (MF2) 2024-07-20 02:35:42 6.08ms
OLT - Bexhill 4 (MF2) 2024-07-20 02:35:41 6.44ms
OLT - Bexhill 5 (MF2) 2024-07-20 02:35:40 6.37ms
OLT - Bexhill 6 (ISAM) 2024-07-20 02:35:44 5.55ms
OLT - Broadbridge Heath (MF2) 2024-07-20 02:35:41 8.93ms
OLT - Burgess Hill 1 (MF2) 2024-07-20 02:35:41 8.47ms
OLT - Burgess Hill 2 (MF2) 2024-07-20 02:35:42 8.13ms
OLT - Burwood 1A (MF2) 2024-07-20 02:35:45 2.96ms
OLT - Burwood 1B (ISAM) 2024-07-20 02:35:42 2.62ms
OLT - Byfleet (MF2) 2024-07-20 02:35:44 2.62ms
OLT - Chiddingfold (ISAM) 2024-07-20 02:35:32 2.64ms
OLT - Cobham (MF2) 2024-07-20 02:35:45 4.92ms
OLT - Coombe Park (ISAM) 2024-07-20 02:35:20 3.66ms
OLT - Cranleigh 1A (ISAM) 2024-07-20 02:35:57 4.01ms
OLT - Cranleigh 1B (MF2) 2024-07-20 02:35:43 3.98ms
OLT - Cranleigh 2A (ISAM) 2024-07-20 02:35:30 3.96ms
OLT - Cranleigh 2B (MF2) 2024-07-20 02:35:43 4.88ms
OLT - Dorking 1 (MF2) 2024-07-20 02:35:42 4.94ms
OLT - Dorking 2 (MF2) 2024-07-20 02:35:43 5.08ms
OLT - Eastergate (MF2) 2024-07-20 02:35:41 7.92ms
OLT - Hailsham (MF2) 2024-07-20 02:35:43 3.87ms
OLT - Hassocks 1A (ISAM) 2024-07-20 02:35:54 8.15ms
OLT - Hassocks 1B (MF2) 2024-07-20 02:35:42 8.34ms
OLT - Horsham (ISAM) 2024-07-20 02:35:39 7.84ms
OLT - Hurstpier (MF2) 2024-07-20 02:35:41 8.46ms
OLT - Selsey (MF2) 2024-07-20 02:35:42 7.42ms
OLT - Southwater (MF2) 2024-07-20 02:35:41 8.83ms
OLT - Storrington (MF2) 2024-07-20 02:35:43 5.48ms
OLT - Test Lab (Currently Offline) 2024-07-20 02:35:44 4.18ms
OLT - Walliswood (Calix) 2024-07-20 02:34:33 4.21ms
OLT - Walliswood (MF2) 2024-07-20 02:35:45 5.07ms
OLT - West Byfleet (MF2) 2024-07-20 02:35:44 2.79ms
OLT - Westcott (MF2) 2024-07-20 02:35:42 9.43ms
OLT - Witterings 1 (MF2) 2024-07-20 02:35:42 7.8ms
OLT - Witterings 2 (MF2) 2024-07-20 02:35:40 7.83ms
OLT - Woodham (MF2) 2024-07-20 02:35:44 2.88ms
OLT - Woodham 2 (MF2) 2024-07-20 02:35:45 2.81ms