Box Broadband is now part of the Community Fibre family. This status page remains in place for the convenience of existing Box Broadband customers.
If you are a Community Fibre customer in the London area, please click here instead.
This page offers a basic status check for all of our service areas. If you are experiencing problems with your connection, please get in touch via [email protected] or 01483 904123.
Current Faults
26/04/25 - Bexhill - This fault is now resolved. If you are still experiencing difficulties, please email [email protected] or leave us a voicemail on 01483 904123 and we'll get back to you as soon as possible to assist.
26/04/25 - Storrington - We are aware of a suspected cable break in the vicinity of Ravenscroft. We will investigate and repair as soon as possible.
If you are impacted by either of the above issues, please keep your router switched on and do not factory reset your router.
Upcoming Maintenance
There is no planned maintenance at this time.
Information
There are no general announcements at this time.
Network Status
The table below provides a general overview of the equipment in our roadside cabinets. Please note that this information does not reflect the status of individual customer connections — so even if your local cabinet appears green, you may still experience issues. The response times shown are based on tests from our London datacentre to each cabinet, and may differ slightly from those to other destinations or services.
| Device | Last Checked | Response Time (ms) | Status |
|---|---|---|---|
| Ashley Park 1 (ISAM) | 2025-04-27 18:40:38 | 3.33ms | |
| Ashley Park 2 (MF2) | 2025-04-27 18:40:51 | 3.42ms | |
| Barnham 1 (ISAM) | 2025-04-27 18:41:10 | 7.95ms | |
| Barnham 2 (MF2) | 2025-04-27 18:40:47 | 8.18ms | |
| Bexhill 1A (ISAM) | 2025-04-27 18:40:43 | 3.37ms | |
| Bexhill 1B (MF2) | 2025-04-27 18:40:50 | 3.51ms | |
| Bexhill 2 (ISAM) | 2025-04-27 18:40:35 | 3.37ms | |
| Bexhill 3 (MF2) | 2025-04-27 18:40:46 | 3.24ms | |
| Bexhill 4 (MF2) | 2025-04-27 18:40:48 | 6.06ms | |
| Bexhill 5 (MF2) | 2025-04-27 18:40:48 | 6.34ms | |
| Bexhill 6 (ISAM) | 2025-04-27 18:40:44 | 6.15ms | |
| Broadbridge Heath (MF2) | 2025-04-27 18:40:45 | 7.94ms | |
| Burgess Hill 1 (MF2) | 2025-04-27 18:40:49 | 8.11ms | |
| Burgess Hill 2 (MF2) | 2025-04-27 18:40:47 | 7.98ms | |
| Burwood 1A (MF2) | 2025-04-27 18:40:51 | 3.19ms | |
| Burwood 1B (ISAM) | 2025-04-27 18:40:43 | 3.44ms | |
| Byfleet (MF2) | 2025-04-27 18:40:47 | 3.23ms | |
| Chiddingfold (ISAM) | 2025-04-27 18:40:34 | 3.59ms | |
| Cobham (MF2) | 2025-04-27 18:40:45 | 4.55ms | |
| Coombe Park (ISAM) | 2025-04-27 18:40:21 | 3.28ms | |
| Cranleigh 1A (ISAM) | 2025-04-27 18:40:51 | 4.24ms | |
| Cranleigh 1B (MF2) | 2025-04-27 18:40:49 | 4.16ms | |
| Cranleigh 2A (ISAM) | 2025-04-27 18:40:29 | 4.22ms | |
| Cranleigh 2B (MF2) | 2025-04-27 18:40:49 | 5ms | |
| Dorking 1 (MF2) | 2025-04-27 18:40:50 | 5.03ms | |
| Dorking 2 (MF2) | 2025-04-27 18:40:49 | 5.1ms | |
| Eastergate (MF2) | 2025-04-27 18:40:45 | 8.07ms | |
| Hailsham (MF2) | 2025-04-27 18:40:49 | 4.12ms | |
| Hassocks 1A (ISAM) | 2025-04-27 18:40:51 | 8.18ms | |
| Hassocks 1B (MF2) | 2025-04-27 18:40:49 | 8.15ms | |
| Horsham (ISAM) | 2025-04-27 18:40:39 | 9.11ms | |
| Horsham (MF2) | 2025-04-27 18:40:48 | 8.98ms | |
| Hurstpier (MF2) | 2025-04-27 18:40:49 | 8.33ms | |
| Selsey (MF2) | 2025-04-27 18:40:48 | 8.19ms | |
| Southwater (MF2) | 2025-04-27 18:40:48 | 9ms | |
| Storrington (MF2) | 2025-04-27 18:40:46 | 6.59ms | |
| Test Lab | 2024-12-19 22:10:52 | 7.83ms | |
| Walliswood (Calix) | 2025-04-27 18:43:00 | 4.5ms | |
| Walliswood (MF2) | 2025-04-27 18:40:49 | 4.27ms | |
| West Byfleet (MF2) | 2025-04-27 18:40:51 | 3.53ms | |
| Westcott (MF2) | 2025-04-27 18:40:50 | 5.19ms | |
| Witterings 1 (MF2) | 2025-04-27 18:40:48 | 7.23ms | |
| Witterings 2 (MF2) | 2025-04-27 18:40:48 | 7.31ms | |
| Woodham (MF2) | 2025-04-27 18:40:51 | 3.31ms | |
| Woodham 2 (MF2) | 2025-04-27 18:40:51 | 3.48ms |