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Box Broadband Service Status

Box Broadband is now part of the Community Fibre family. This status page remains in place for the convenience of existing Box Broadband customers.
If you are a Community Fibre customer, please click here instead.

This page offers a basic status check for all of our service areas. If you are experiencing problems with your connection, please get in touch via [email protected] or 01483 904123.



Upcoming Maintenance

04/06/2024 - 00:00-06:00 - Storrington - An upstream provider is intending to perform maintenance works on the connection serving our Storrington network. They have advised that some interruptions should be expected during this time.

14/06/2024 - 00:00-05:00 - Broadbridge Heath, Dorking, Hassocks, Burgess Hill, Chiddingfold, Byfleet, West Wittering - There will be some amount of down time and/or disruption to customers in these areas whilst an intermediate provider replaces some end-of-life equipment within thir network. This work is undertaken by a 3rd party and Box Broadband (Community Fibre) have no influence over the timing or duration of these works. Down time is estimated to be around 20 minutes within the above time window.



Information

A small number of new customers may see location warnings when accessing certain websites, we are aware of Sky (who will deploy a resolution on 1st June) and National Lottery being affected at this time. If you see a message like this, please contact us to let us know the site and we will contact them to get it updated. This is not a fault with our service, but is caused by the sites in question having a location database which is outdated by 6+ months. If you see location warnings on any other sites, please do let us know so that we can resolve it with them.


This information was last updated on: 24/05/2024, 14:14:30


The table below shows a very high level overview of the equipment in our roadside cabinets. The status shown here does not reflect the status of individual customers served by those cabinets.

Device Last Checked Response Time (ms) Status
OLT - Ashley Park 1 (ISAM) 2024-05-29 14:05:36 2.48ms
OLT - Ashley Park 2 (MF2) 2024-05-29 14:05:44 2.49ms
OLT - Barnham 1 (ISAM) 2024-05-29 14:06:10 6.68ms
OLT - Barnham 2 (MF2) 2024-05-29 14:05:43 7.17ms
OLT - Bexhill 1A (ISAM) 2024-05-29 14:05:51 5.86ms
OLT - Bexhill 1B (MF2) 2024-05-29 14:05:40 5.72ms
OLT - Bexhill 2 (ISAM) 2024-05-29 14:05:40 5.8ms
OLT - Bexhill 3 (MF2) 2024-05-29 14:05:42 5.92ms
OLT - Bexhill 4 (MF2) 2024-05-29 14:05:42 5.93ms
OLT - Bexhill 5 (MF2) 2024-05-29 14:05:40 5.71ms
OLT - Bexhill 6 (ISAM) 2024-05-29 14:05:44 5.78ms
OLT - Broadbridge Heath (MF2) 2024-05-29 14:05:43 7.87ms
OLT - Burgess Hill 1 (MF2) 2024-05-29 14:05:40 7.1ms
OLT - Burgess Hill 2 (MF2) 2024-05-29 14:05:43 7.21ms
OLT - Burwood 1A (MF2) 2024-05-29 14:05:41 2.69ms
OLT - Burwood 1B (ISAM) 2024-05-29 14:05:43 2.41ms
OLT - Byfleet (MF2) 2024-05-29 14:05:44 3.31ms
OLT - Chiddingfold (ISAM) 2024-05-29 14:05:33 2.6ms
OLT - Cobham (MF2) 2024-05-29 14:05:44 4.27ms
OLT - Coombe Park (ISAM) 2024-05-29 14:05:21 4.01ms
OLT - Cranleigh 1A (ISAM) 2024-05-29 14:05:59 3.99ms
OLT - Cranleigh 1B (MF2) 2024-05-29 14:05:44 4.61ms
OLT - Cranleigh 2A (ISAM) 2024-05-29 14:05:30 3.84ms
OLT - Cranleigh 2B (MF2) 2024-05-29 14:05:44 4.32ms
OLT - Dorking 1 (MF2) 2024-05-29 14:05:41 5.03ms
OLT - Dorking 2 (MF2) 2024-05-29 14:05:41 5.4ms
OLT - Eastergate (MF2) 2024-05-29 14:05:40 7.2ms
OLT - Hailsham (MF2) 2024-05-29 14:05:42 3.51ms
OLT - Hassocks 1A (ISAM) 2024-05-29 14:05:50 6.34ms
OLT - Hassocks 1B (MF2) 2024-05-29 14:05:43 7.38ms
OLT - Horsham (ISAM) 2024-05-29 14:05:38 6.84ms
OLT - Hurstpier (MF2) 2024-05-29 14:05:43 7.08ms
OLT - Selsey (MF2) 2024-05-29 14:05:39 7.21ms
OLT - Southwater (MF2) 2024-05-29 14:05:42 7.68ms
OLT - Storrington (MF2) 2024-05-29 14:05:42 6.73ms
OLT - Test Lab (Currently Offline) 2024-05-29 14:05:41 4.3ms
OLT - Walliswood (Calix) 2024-05-29 14:04:21 4.61ms
OLT - Walliswood (MF2) 2024-05-29 14:05:44 4.62ms
OLT - West Byfleet (MF2) 2024-05-29 14:05:40 3.31ms
OLT - Westcott (MF2) 2024-05-29 14:05:41 5.06ms
OLT - Witterings 1 (MF2) 2024-05-29 14:05:43 6.4ms
OLT - Witterings 2 (MF2) 2024-05-29 14:05:41 6.34ms
OLT - Woodham (MF2) 2024-05-29 14:05:42 2.37ms