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Box Broadband Service Status

Box Broadband is now part of the Community Fibre family. This status page remains in place for the convenience of existing Box Broadband customers.
If you are a Community Fibre customer, please click here instead.

This page offers a basic status check for all of our service areas. If you are experiencing problems with your connection, please get in touch via [email protected] or 01483 904123.



Upcoming Maintenance

On 21/06/2024, from 00:00 to 07:00, customers in Bexhill will see a long interruption to their services whilst we undertake repair works to the network. This work is the re-scheduled repair that was unable to be completed on 14/06/24 and consists of the replacement of a major 96 core cable, the new cable is already in place and needs to be jointed.



Current Faults

22/06/24 16:43 - Bexhill - All services should now be reconnected. If you are still experiencing difficulties, please contact us on [email protected]


Information

Some new customers might see location warnings on certain websites. If this happens to you, please tell us which website it is, and we'll get it fixed. This is not a problem with our service, but of the sites in question holding outdated information.


This information was last updated on: 23/06/2024, 02:26:06
If a fault is listed above, a further update is due before: 23/06/2024, 06:26:06


The table below shows a very high level status of the equipment in our roadside cabinets. The status shown here does not reflect individual customer connections served by those cabinets.

Device Last Checked Response Time (ms) Status
OLT - Ashley Park 1 (ISAM) 2024-06-24 22:00:37 2.84ms
OLT - Ashley Park 2 (MF2) 2024-06-24 22:00:42 3.49ms
OLT - Barnham 1 (ISAM) 2024-06-24 22:01:08 6.39ms
OLT - Barnham 2 (MF2) 2024-06-24 22:00:43 6.08ms
OLT - Bexhill 1A (ISAM) 2024-06-24 22:00:53 5.45ms
OLT - Bexhill 1B (MF2) 2024-06-24 22:00:46 6.37ms
OLT - Bexhill 2 (ISAM) 2024-06-24 22:00:42 5.39ms
OLT - Bexhill 3 (MF2) 2024-06-24 22:00:42 6.02ms
OLT - Bexhill 4 (MF2) 2024-06-24 22:00:41 6.73ms
OLT - Bexhill 5 (MF2) 2024-06-24 22:00:46 6.38ms
OLT - Bexhill 6 (ISAM) 2024-06-24 22:00:45 5.6ms
OLT - Broadbridge Heath (MF2) 2024-06-24 22:00:42 6.8ms
OLT - Burgess Hill 1 (MF2) 2024-06-24 22:00:46 7ms
OLT - Burgess Hill 2 (MF2) 2024-06-24 22:00:43 7.1ms
OLT - Burwood 1A (MF2) 2024-06-24 22:00:46 3.13ms
OLT - Burwood 1B (ISAM) 2024-06-24 22:00:47 2.56ms
OLT - Byfleet (MF2) 2024-06-24 22:00:43 2.34ms
OLT - Chiddingfold (ISAM) 2024-06-24 22:00:33 2.87ms
OLT - Cobham (MF2) 2024-06-24 22:00:44 4.62ms
OLT - Coombe Park (ISAM) 2024-06-24 22:00:21 3.73ms
OLT - Cranleigh 1A (ISAM) 2024-06-24 22:00:58 3.98ms
OLT - Cranleigh 1B (MF2) 2024-06-24 22:00:46 4.14ms
OLT - Cranleigh 2A (ISAM) 2024-06-24 22:00:31 3.79ms
OLT - Cranleigh 2B (MF2) 2024-06-24 22:00:45 4.2ms
OLT - Dorking 1 (MF2) 2024-06-24 22:00:43 4.88ms
OLT - Dorking 2 (MF2) 2024-06-24 22:00:45 5.21ms
OLT - Eastergate (MF2) 2024-06-24 22:00:43 6.16ms
OLT - Hailsham (MF2) 2024-06-24 22:00:41 4.21ms
OLT - Hassocks 1A (ISAM) 2024-06-24 22:00:50 6.85ms
OLT - Hassocks 1B (MF2) 2024-06-24 22:00:46 7.03ms
OLT - Horsham (ISAM) 2024-06-24 22:00:39 7.1ms
OLT - Hurstpier (MF2) 2024-06-24 22:00:44 7.02ms
OLT - Selsey (MF2) 2024-06-24 22:00:44 6.18ms
OLT - Southwater (MF2) 2024-06-24 22:00:44 12.8ms
OLT - Storrington (MF2) 2024-06-24 22:00:44 6.1ms
OLT - Test Lab (Currently Offline) 2024-06-24 22:00:43 4.32ms
OLT - Walliswood (Calix) 2024-06-24 22:04:34 4.15ms
OLT - Walliswood (MF2) 2024-06-24 22:00:42 3.99ms
OLT - West Byfleet (MF2) 2024-06-24 22:00:44 2.33ms
OLT - Westcott (MF2) 2024-06-24 22:00:42 4.89ms
OLT - Witterings 1 (MF2) 2024-06-24 22:00:45 6.07ms
OLT - Witterings 2 (MF2) 2024-06-24 22:00:43 6.15ms
OLT - Woodham (MF2) 2024-06-24 22:00:45 5.54ms
OLT - Woodham 2 (MF2) 2024-06-24 22:00:46 2.51ms